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Press the right arrow button and select Power.Press the right arrow button and select System.Press on your remote to open the main screen.Rebooting is the only time to turn it off.
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Note: Always keep your router plugged in and turned on so that your TV can function properly. Turn it back on or plug it back into the electrical outlet and wait 30 seconds. Press the power button or unplug the power cord to your router. Select Factory reset everything and follow the on-screen instructions.How do I reset my Roku to factory settings?įollow the steps below from your Roku device to perform a factory reset. Add the MAC address provided on the error message screen to your router to see if that unblocks your Roku device and returns your service to normal. If you use MAC address filtering on your network your Roku device may be blocked because the MAC address isn’t recognized. Troubleshoot and fix any router issues you might be having.ĭoes your router block unknown MAC addresses Roku?.Check that your Roku has a good internet connection.Check for Roku server issues using a service like Downdetector and search for Roku.If Roku is still not working, try using an ethernet cable to see if the issue is with the WiFi. If it doesn’t, ensure that you’re connected to a working WiFi network. What is this? To fix your Roku connected to wifi but not working, try restarting your Roku device to see if it fixes the problem. Why won’t my Roku TV connect to Xfinity WiFi? If your Roku isn’t connecting to WiFi, it’s likely due to a poor WiFi signal, a power or router issue, or a malfunctioning Roku.